We want to help.
InaPlex provides Technical Support Monday through Friday, 08:00 – 18:00 US Pacific Time, excluding specific holidays.
If support is needed during non-supported hours such as weekends, contact your sales representative to discuss your options
Normally, your channel partner provides first-line technical support and should log any second line support with InaPlex.
End users with current Software Assurance may contact InaPlex directly.
Where InaPlex is involved in technical support, a charge may be applicable unless:
- it is the result of a program error, and
- it is within 90 days of your purchase.
Full details of the support policy are here: InaPlex Support Policy
A technical support incident can be logged by:
The following information is helpful to provide when logging a support incident:
- Product license number
- Partner name
- Your contact details, including email and phone number
- InaPlex product - type, version
- A clear description of the incident
- A sample set of data, if applicable
Please provide some details about your problem, and we will be in touch.
Standard support hours Monday through Friday 0800-1800 PST