We want to help.

InaPlex provides Technical Support Monday through Friday, 08:00 – 18:00 US Pacific Time, excluding specific holidays. If support is needed during non-supported hours such as weekends, contact your sales representative to discuss your options

Normally, your channel partner provides first-line technical support and should log any second line support with InaPlex.
End users with current Software Assurance may contact InaPlex directly.

Where InaPlex is involved in technical support, a charge may be applicable unless:

  • it is the result of a program error, and
  • it is within 90 days of your purchase.
Full details of the support policy are here: InaPlex Support Policy

A technical support incident can be logged by:

The following information is helpful to provide when logging a support incident:
  • Product license number
  • Partner name
  • Your contact details, including email and phone number
  • InaPlex product - type, version
  • A clear description of the incident
  • A sample set of data, if applicable
Contact Us

Please provide some details about your problem, and we will be in touch.
Standard support hours Monday through Friday 0800-1800 PST

Your project involves: