Technical Support
Partners provide first-line technical support and should log any second line support.
End users with current Software Assurance may access the
Priority Support Forum. InaPlex will respond to questions posted here within
one working day.
Where InaPlex is involved in technical support, a charge may be applicable unless:
- it is the result of a program error, and
- it is within 90 days of your purchase.
The following information must be provided when logging a support incident:
- Product license number
- Partner name
- User name
- InaPlex product - type, version
- Source database and version
- Target database and version
- A clear description of the incident
- A sample set of data, if applicable
A technical support incident can be logged by: